Refund Policy
Satisfaction & Returns
Your satisfaction matters to us. If you have any concerns upon receiving your order, please reach out to us at hello@mywoolmate.com within 7 days of delivery — we're committed to making things right.
As every piece is individually handcrafted and represents a significant investment of time and skill, we are unable to accept returns. However, if you'd like further adjustments, you're welcome to ship the item back to us at your own cost and we'll be happy to make the requested changes.
Order Cancellation
A non-refundable 20% deposit is required at the time of booking to reserve your place in our queue and allocate dedicated time and resources to your piece.
- Before work begins: remaining balance will be refunded in full; the deposit is non-refundable
- After work has begun: cancellations cannot be accepted, as materials and time have already been committed
Order Changes
If you need to modify your order, please email us within 24 hours of purchase. We cannot guarantee that changes requested after this window can be accommodated.